Shore Communications

AVAYA IP Office SoftConsole

The PC based Windows Operator Console 'SoftConsole' has been specifically designed to benefit businesses through improved operator service. Deployment of the SoftConsole provides the operator with the correct information to prioritize call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company.

IP Office Softconsole

SoftConsole has been designed to be easy to use, whilst offering a look and feel, which will appeal to experienced and novice operators alike.

The console is divided into the following areas:

Softconsole Main Menu
Softconsole Call
Softconsole Call
Softconsole Directory
Softconsole Directory
Softconsole Script
Softconsole Queue
Softconsole BLF
Softconsole Call History

SoftConsole Configuration

SoftConsole has plethora of configurable options available to the operator to personalize the look and feel and tailor the usability specifically to each operator's personal preferences. The following configuration options are available:

Softconsole Config

SoftConsole Administration

SoftConsole has an administration mode that enables the operator to configure the following settings:

SoftConsole PC Requirements