It can be attached to either ISDN, Analogue or SIP lines. Any phone call going over those channels is intercepted, recorded, then sent to our call logger to be attached as just another property of the logged call.
Unlike other call recording systems, each call's audio is linked to the person not the phone line, making it very easy to locate calls. This is made possible by reconciling the detailed phone call information that the call logger gets from your phone system(s), with each call recording event from the phone lines.
For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.
To record calls over PSTN, channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware is used to physically connect into your lines.
These come in many forms, and the device used is determined by the number and type of lines being recorded. See the Hardware link on the left for full details.
All calls are securely encrypted using a 256-bit AES symmetric key algorithm.
Simply build your own solution by choosing your preferred call logging platform (TIM Plus or Enterprise) and then adding the hardware and/or software required to record any combination of lines across any number of sites.
Access to all calls and their associated recordings is via any standard web browser.
Because Echo integrates tightly with the call logger.
This means wherever you see an itemised call in any report, you just click to listen to it!
The advantages of this approach include:
In summary, you get a fully-integrated call logging and call recording solution that allows you to access all calls from a centralised interface, regardless of the number of sites or telephone systems.
Using the technique we pioneered to attach audio to every single phone call on virtually any telephone system, we blend the audio of each call directly into our TIM Plus and TIM Enterprise call loggers so they can be transformed into high-end voice recording solutions.
So wherever you see an itemised call in any call logging report, you can just click to listen to it!
Unlike other, separate, call recorders that require special client software, any call is securely playable through the existing web interface, using nothing more than a standard web browser!
And because our call loggers are so open, your third-party software immediately gains access to the voice recordings.
So now you can integrate details of all calls and their assocated recordings into your own back-end systems, such as CRM, policy administration and supply chain systems, perhaps searching for calls by customer number, policyholder, etc.